Shipping policy
Delivery Policy – Velko
Last updated: 02/06/2026
At Velko, we do everything we can to ensure reliable delivery and full tracking of your orders.
Below you will find all the information relating to the delivery of your purchase.
1. Order Processing
All orders are prepared within 24 to 48 working hours after payment has been confirmed.
Orders are not processed or dispatched on weekends or public holidays.
During periods of high demand, order processing may take slightly longer. If this happens, we will inform you as soon as possible.
2. Delivery Times
Our estimated delivery times are as follows:
📍 United Kingdom: 5 to 8 working days
Delivery times are estimates and may vary depending on the carrier, the time of year or circumstances beyond our reasonable control.
3. Delivery Charges
Delivery charges are displayed during checkout before payment is confirmed.
From time to time, we may offer free delivery promotions on selected products or orders above a certain value.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information when available.
Please allow up to 72 hours for tracking information to update after dispatch.
5. Lost or Delayed Orders
If your order has not arrived within a reasonable period after dispatch, please contact our customer service team at:
We will carry out the necessary checks with the carrier and work to find the most appropriate solution.
6. Delivery Address
It is the customer's responsibility to ensure that the delivery address provided at checkout is correct.
Velko cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.
7. Orders Marked as Delivered
If the carrier marks an order as delivered but you have not received it, an investigation may be opened with the carrier.
Velko cannot be held responsible for orders shown as delivered to the address provided at checkout, except where otherwise required by applicable consumer law.
8. Customs Duties and Taxes
Where an order is subject to customs duties, import taxes or other charges imposed by the relevant authorities, these charges may be payable by the customer where permitted by applicable law.
Any applicable charges will depend on the destination and the relevant customs regulations.
9. Contact
If you have any questions regarding the delivery of your order, please contact our customer service team:
📧 contact@velko.uk
🌐 velko.uk
Customer Service
Available Monday to Friday.
We aim to respond within 24 to 48 working hours.